Jobs: Client Happiness Specialist

We are searching for a Client Happiness Specialist. As the name suggests, you will help us to manage and maintain healthy relationship with the customer base of Traque Studio (CRM, social/website, Meta, Google Business, etc.).

Quantity: 1 persons

1. Responsibilities
   • Ability to work fulltime or part-time
   • Respond to customer inquiries via email, meta inbox, live chat
   • Understand and identify customer pain points and help drive the escalations process by coordinating between the product and support team.
   • Act as liaison between the customer and other team members such as the sales, designers, marketing, and production teams.

2. Qualifications:
   • Experience working within a premium hospitality company
   • Prior technical support experience
   • Excellent communication skills – both written and verbal
   • Tech-savvy, adaptable, and comfortable with frequent functionality updates
   • Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!)
   • Ability to provide innovative solutions or draw reasonable conclusions from provided information/context
   • Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.
   • Major plus if you have knowledge of the Slack and Google office systems

3. Join us if you are:

• Data- & technical-driven;
• Fast learner;
• Friendly, engaged and highly motivated;
• Analytical minded, effective communication and interpersonal skills.

4. Benefits:

• Allowances (negotiable);
• Flexible working hours;
• Monthly income (project based or part-time): from 400 USD
• Commission upon successful cases (from 7 to 10%)
• Training & development.

5. How to apply

Send email to traquevn@gmail.com with subject mail: [clienthappiness] YOUR NAME

More information about Traqué: https://traquestudio.com/about-us/

Facebook : Traqué Wedding Paper – Traqué Studio

Instagram: @traquestudio