Client happiness
January 8, 2023

Client Happiness Specialist

We are searching for a Client Happiness Specialist. As the name suggests, you will help us to manage and maintain healthy relationship with the customer base of Traque Studio (CRM, social/website, Meta, Google Business, etc.).

Quantity: 1 persons

  1. Responsibilities
    • Ability to work fulltime or part-time
    • Respond to customer inquiries via email, meta inbox, live chat
    • Understand and identify customer pain points and help drive the escalations process by coordinating between the product and support team.
    • Act as liaison between the customer and other team members such as the sales, designers, marketing, and production teams.
  1. Qualifications:
    • Experience working within a premium hospitality company
    • Prior technical support experience
    • Excellent communication skills – both written and verbal
    • Tech-savvy, adaptable, and comfortable with frequent functionality updates
    • Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!)
    • Ability to provide innovative solutions or draw reasonable conclusions from provided information/context
    • Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.
    • Major plus if you have knowledge of the Slack and Google office systems
  1. Join us if you are:
  • Data- & technical-driven;
  • Fast learner;
  • Friendly, engaged and highly motivated;
  • Analytical minded, effective communication and interpersonal skills.
  1. Benefits:
  • Allowances (negotiable);
  • Flexible working hours;
  • Monthly income (project based or part-time): from 500 USD
  • Training & development.
  1. How to apply

Send email to traquevn@gmail.com with subject mail: [clienthappiness] YOUR NAME

More information about Traqué: https://traquestudio.com/about-us/

Facebook : Traqué Wedding Paper – Traqué Studio

Instagram: @traquestudio

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