Client Happiness Specialist
We are searching for a Client Happiness Specialist. As the name suggests, you will help us to manage and maintain healthy relationship with the customer base of Traque Studio (CRM, social/website, Meta, Google Business, etc.).
Quantity: 1 persons
- Ability to work fulltime or part-time
- Respond to customer inquiries via email, meta inbox, live chat
- Understand and identify customer pain points and help drive the escalations process by coordinating between the product and support team.
- Act as liaison between the customer and other team members such as the sales, designers, marketing, and production teams.
- Experience working within a premium hospitality company
- Prior technical support experience
- Excellent communication skills – both written and verbal
- Tech-savvy, adaptable, and comfortable with frequent functionality updates
- Superior customer service skills – owns the ability to be responsive, compassionate, resourceful, and solution-oriented (all while maintaining a sense of humor!)
- Ability to provide innovative solutions or draw reasonable conclusions from provided information/context
- Enjoys working directly with our customers, being their trusted advisor, and understanding the importance of customer happiness in staying ahead of our competition.
- Major plus if you have knowledge of the Slack and Google office systems
- Join us if you are:
- Data- & technical-driven;
- Fast learner;
- Friendly, engaged and highly motivated;
- Analytical minded, effective communication and interpersonal skills.
- Allowances (negotiable);
- Flexible working hours;
- Monthly income (project based or part-time): from 500 USD
- Training & development.
- How to apply
Send email to email@example.com with subject mail: [clienthappiness] YOUR NAME
More information about Traqué: https://traquestudio.com/about-us/
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